The Complete Windows Set/The Complete Windows Set.iso/WINPRO/HELPME.DOC

Text File | 1993-02-10 | 7KB | 120 lines

    TROUBLESHOOTING WINPROOF

    If you have a problem or a question, please read this section before
    contacting Intellect Systems.

    WHEN I RUN WINPROOF ON MY LAPTOP, THE SENTENCE ERROR IS NOT HIGHLIGHTED.
    CAN THE COLORS BE CHANGED?

    If you are using an LCD or monochrome screen, you can use a black and
    white screen color set by selecting 'Use LCD color set' under the
    'Options' menu.

    I CANNOT RUN WINPROOF. WHEN I TRY TO START WINPROOF, IT HANGS MY MACHINE.

    Check if you have a good copy of WinProof.  If you downloaded WinProof
    from a BBS, check that your copy of WinProof is the same size as the
    one listed on the BBS.  Try to load WinProof on another machine.  Go to
    a computer store if you don't have access to another computer.  If you
    can't get WinProof to run on any machine, then your copy of WinProof is
    defective.  Get another copy of WinProof and try again.  If WinProof
    won't work on just your machine, then you may be using an incompatible
    utility or driver.  If WinProof still won't work, then boot your
    machine from a plain DOS disk (no autoexec.bat or config.sys file).  If
    WinProof runs, then one of the programs in your startup files is
    incompatible with WinProof.  Eliminate programs from your autoexec.bat
    and config.sys files one at a time, until you find the incompatible
    program.  Please report any incompatible programs and drivers to
    Intellect Systems.

    THE PROGRAM SAYS THAT I NEED TO WAIT FOR ANOTHER USER TO QUIT
    USING WINPROOF. WHAT IS HAPPENING?

    WinProof will only allow a limited number of users to access the
    program at the same time.  If you get this message, if means that
    someone else is using WinProof.  You can increase the number of users
    by calling Intellect Systems and requesting additional network user
    licenses.  If you are certain that no one else is currently using
    WinProof and you are still getting this message, then the network
    tracking files need resetting.  To reset WinProof, run the batch file
    RESET.BAT, which is included with the program.  You should make sure
    that everyone who uses WinProof, quits the program normally.  If
    someone quits WinProof by just turning off their machine or if their
    machine crashes, this will cause the network tracking files to become
    unsycronized.

    WHERE ARE MY CONFIGURATION FILES BEING WRITTEN TO? HOW DO I
    USE THE SAMPLE CONFIGURATION FILES.

    It is important to remember that when you use the "Save Options"
    command, your new configuration file is normally saved in the same
    directory that you started WinProof in.  For example, if you started
    WinProof from your C:\USR\MIKE directory, your new configuration file
    will be stored in this directory.  If you use "Retrieve Options", only
    the configurations files in C:\USR\MIKE will be displayed.  If you want
    to use the sample configuration files, you will need to type in the
    directory where WinProof is installed.  For example, you could type
    C:\WINPROOF in the Retrieve Options dialog box.  The configuration
    files found in C:\WINPROOF will then be displayed.  If all else fails,
    you can reset your configuration by deleting the file WINPROOF.FIL from
    your personal directories.  You can also install the program from the
    original disks.

    THE CHANGES I MADE IN THE DOCUMENT DON'T SHOW UP WHEN I LOOK
    AT THE FILE? WHAT HAPPENED TO MY CHANGES?

    First, you can only modify your original file if you are using either a
    WordPerfect, PC-Write or a pure ASCII file.  PC-Write users must set
    the "Use PC-Write or extended ASCII files" option in order to modify
    their original files.  If you are using any other file format, your
    changes will not be written to the original file.  If you are using a
    WordPerfect or ASCII file, then you should check if there are duplicate
    file names.  It is very easy to lose track of which file you are
    working on if you have the same filename in different directories.

    WHEN I RUN WINPROOF, I GET A MESSAGE THAT SOME FILES ARE MISSING.  WHAT
    HAPPENED?

    If you get this message, it means that WinProof has not been correctly
    installed or files have been accidentally erased.  All of the files,
    including the documentation files, must be present for WinProof to
    run properly. Try to re-install the program and retry WinProof.
    WinProof is distributed as a single self-installing file. Always
    install from this single file.

    I GET A DISK ACCESS ERROR WHILE USING WINPROOF.  WHAT DOES THIS MEAN?

    This usually means that you cannot write to the disk that you are
    using.  Check if you have ample disk space.  Check if other programs
    work.  If the problem persists, your hard disk may be defective.

    HOW CAN I RUN WINPROOF FROM ANY DIRECTORY?

    You can run WinProof from any directory by including the WinProof
    installation directory in your DOS Path statement. See your DOS manual
    for more information.

    WINPROOF IS NOT WORKING. IT IS CRASHING. WHAT COULD BE HAPPENING?

    First check if your other applications still work.  If they also don't
    work then you may be experiencing a hardware failure.  Another
    possibility is that a computer virus has infected your system.  Check
    your hardware and scan for computer viruses.  Another possibility is
    that the copy of WinProof on your disk has faded or been corrupted.
    Try to re-install the program.  Try to run WinProof on another machine.
    If it works, then WinProof is not compatible with your machine.  Please
    notify Intellect Systems of any incompatibilities.  Check if you are
    using Microsoft Windows 3.1.  WinProof has not been designed to work
    with Windows 3.0 or lower.  If you find that the program crashes or
    behaves in an unusual manner when you go through a particular sequence
    of events, then you may have detected a defect in the program.  Please
    report any program defects to Intellect Systems.  The first person to
    report a defect will be eligible to receive a registered copy of
    WinProof with the correction.

              If you cannot resolve the problem, write to:
            Intellect Systems, P.O. Box 58213, Renton, WA 98058
   Send EMAIL to: CompuServe 72630,3457, Internet [e-mail]
 If you cannot wait for a written reply, call [phone] M-F 10AM-4PM PST